Official WhatsAppConversations through Meta's official API.
Official WhatsApp + website chat + AI grounded in your knowledge
Askfy
AI customer support that understands your company knowledge.
Centralize WhatsApp and website chat in one inbox, automate answers using your own content, and hand conversations to your team when context, care or a decision is needed.
Official Meta API · AI grounded in your knowledge · Teams, history and reports
Website widgetHelp visitors without taking them off the page.
Grounded AIAnswers based on your own content.
Human supportHandoff with context and history.
From chaos to context
As support grows, the operation starts losing context.
Repeated questions consume the team, answers vary between agents, and managers only see the bottleneck after the queue is already late.
Repeated questions
The team rewrites answers the company already knows.
Scattered channels
History and ownership are split across screens and people.
Management without data
Decisions arrive late because queue, efficiency and sentiment are disconnected.
One flow, from the first answer to a human decision.
Askfy organizes support in one flow: AI checks your knowledge, answers what is safe to answer, and calls the human team when needed.
How it works
Start with what your operation already has.
Five steps connect knowledge, channels, people and management while keeping you in control.
- 01
Connect knowledge
Add websites, documents, Q&A and integrations.
- 02
Publish channels
Enable official WhatsApp and website chat.
- 03
AI answers with context
Every answer starts from relevant sources.
- 04
Humans step in when needed
The team receives the full conversation history.
- 05
Managers measure and improve
Reports reveal where to automate and reinforce.
AI and knowledge
Train AI with what your company already knows.
Askfy retrieves relevant excerpts from your content before answering, making automation more consistent and less generic.
- Websites and sitemaps
- Documents and Q&A
- WordPress and WooCommerce
- APIs and integrations
Channels
Be there when customers reach out.
Connect WhatsApp Business Platform and website chat in one panel, with history, media, visitor data and a smooth human handoff.
- Messages, audio and images
- Pre-chat and visitor data
- Presence and real-time updates
Human support
Your team stays in control.
Route conversations by team, monitor status, add notes and keep customer history available to whoever takes over.
- Teams, agents and assignment
- Transfers and internal notes
- Quick replies and history
- Operational audit trail
Reports and control
Turn support into management.
Find bottlenecks, compare channels, and track automation and team results with a complete operational view.
VolumeBacklogResponse timeEfficiencySentimentRepeat contacts
Use cases
A flexible operation for different customer journeys.
Technical support
Answer recurring questions from documentation and route exceptions to the right specialist.
E-commerce
Use catalog and policies to guide purchases, delivery, returns and after-sales.
Consultative sales
Qualify context before handing the conversation to sales.
Recurring services
Organize requests, history and continuity across teams.
Plans
Plans for every stage of your operation.
Start with the essentials and expand channels, automation and governance as support grows.
Starter
Structure your first channels and answers.
- Unified inbox
- Website widget
- Knowledge base
Growth
Scale with teams and automation.
- Everything in Starter
- More channels and teams
- Operational reports
Business
Governance and integration for larger structures.
- Everything in Growth
- Advanced controls
- Integrations and guidance
Security and trust
Built for serious operations.
Technical and operational controls support traceability, appropriate access and separation between organizations.
Askfy
Multi-tenant
Data and settings separated by organization.
Roles and permissions
Access aligned with each person's responsibilities.
Audit trail
Event records to track changes and operations.
Secure transport
HTTPS/TLS and key-based integration controls.
Demo
See Askfy working in your operation.
Tell us about your channels and support volume. Our team will reply with the best path to get started.
Train AI with what your company already knows. Your team stays in control. Turn support into management.
Frequently asked questions
What you need to know before getting started.
Does Askfy replace my support team?
No. Askfy automates first-level support and helps your team work better. When a conversation requires a decision, sensitive context or human care, it can be transferred to an agent.
Does AI answer with my company information?
Yes. Askfy uses your own knowledge, including websites, documents, Q&A, WordPress, WooCommerce and integrations, to retrieve context before answering.
Can I use official WhatsApp?
Yes. The platform integrates with WhatsApp Business Platform and keeps conversations, media, templates and history in the panel.
Does my website need chat?
No, but the Askfy widget lets you help visitors on your website and brings the conversation into the same team inbox.
Can I track operational metrics?
Yes. Dashboards and reports cover volume, backlog, efficiency, agents, teams, channels, sentiment and other indicators.
Does Askfy run bulk campaigns?
The core proposition is support, automation and management. Active WhatsApp contacts follow Meta rules and approved templates where applicable.